General - About Vinyl Moon

Joining and Referrals

The Member Store

Managing Your Membership

General - About Vinyl Moon

What makes Vinyl Moon different from other subscriptions?

Vinyl Moon offers a totally unique way of discovering new music. Every month, we take 10 of our favorite new songs by up-and-coming artists and press them on gorgeous colored vinyl. As a crucial part of the experience, we also work with a different visual artist each month to create exclusive artwork and deluxe packaging. The result is records that look & sound beautiful –  and that you can’t get anywhere else.


What comes with a Vinyl Moon membership?

You receive the latest volume of Vinyl Moon each month, and you gain access to the Member Store, where you can buy past volumes of Vinyl Moon, alumni records, turntable accessories, and merch – all with 100% free shipping.


Who presses the records for Vinyl Moon?

We are currently using Record Technology Incorporated in Camarillo, CA to press our volumes.


How do you choose the music and visual art each month?

Each month’s music is carefully curated by our team to bring you the best new artists we’ve heard from all over the world. Much of it is featured on our sister blog, The Burning Ear. While we don’t ascribe to any specific genre – meaning you can expect a wide range of great music – we tend to lend towards indie rock & electronic.


What about “Explicit” language? Do the records have warnings? Beeps?

While there may be the occasional “bad” word in the lyrics of a Vinyl Moon song, we don’t give any more or less weighting to songs with potentially offensive material. Everyone has a different definition of “explicit”. We are not the morality police and don’t believe in censuring the artists music. However, every records includes a booklet with lyrics and that makes a good resource for pre-screening any language.


Joining & Referrals

How much does it cost to join Vinyl Moon?

For US members, we have plans ranging from $27-30/month.

For Canadian members, our plans are between $33-35/month.

For all other countries, are plans are between $37-39/month.

Our plans include all shipping costs with no surprise fees. Visit the JOIN page for more info.


What methods of payment do you accept?

We accept VISA, Mastercard, American Express, Discover, JBC, and Diners Club credit cards.


Can I give Vinyl Moon membership as a gift?

Absolutely! Check click HERE for all details.


How do I refer friends & family to Vinyl Moon?

Tell them about us any way you’d like – in person, over email, via carrier pigeon – and have them provide your name during signup. For each person who signs up, we’ll send you one of our favorite records as thanks!


The Member Store

Logging onto the Member Store

Go to members.vinylmoon.co to setup your member account or login with your information.


Ordering from the store

Choose your items in the store and review your billing & shipping info on checkout. Charges will go to the same card that’s charged for your membership.

Member Store orders placed by the 15th of each month will be shipped in that month’s box.

Orders placed after the 15th will be shipped in the following month’s box.

All Member Store shipping is free, anywhere in the world!


When will my add-on order arrive?

To keep shipping free, we send out your order with your monthly volume. Subscription orders are usually shipped during the 3rd week of the month. See above answer for general order cutoff dates.


Managing Your Membership

Where’s my record? Shipping basics

We usually ship our subscription volumes the 3rd week of each month. Sometimes production delays are unavoidable, and sometimes the pressing plant wraps up earlier than expected – either way, we do our best to get your record in your hands as soon as we possibly can! Email notifications are sent out with updates to all of our members.

US orders are shipped via USPS Media Mail. Canada & other countries are shipped using DHL, which ships your order to a hub near your address before the final delivery is handled by local carriers.

If we’ve shipped out and you still haven’t seen your record after about a week, feel free to contact support@vinylmoon.co.


How do I change my address or billing information?

Visit the Customer Portal HERE or go to members.vinylmoon.co and click on ‘Account Portal’ at the top to make any changes to your member status and see a breakdown of your subscription status & history.


How do I cancel, upgrade, or renew my subscription plan?M

To make any changes to your subscription, visit the Customer Portal HERE. Any changes made to your membership status will be reflected at the start of the next billing term.


What if my payment is declined?

If your payment is declined for any reason, we will re-attempt the card before reaching out to you with the email we have associated with the account. We can’t ship out your record until any billing issues are resolved, so make sure you give us an email account that you check regularly.


What should I do if my record arrives damaged?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, reach out to support@vinylmoon.co and we’ll do our best to make it right. Please note we may not be able to replace or refund for slight cosmetic wear.