General - About Vinyl Moon

Joining and Referrals

The Store

Managing Your Membership

General - About Vinyl Moon

What makes Vinyl Moon different from other subscriptions?

Vinyl Moon offers a totally unique way of discovering new music. Every month, we take 10 of our favorite new songs by up-and-coming artists and press them on gorgeous colored vinyl. As a crucial part of the experience, we also work with a different visual artist each month to create exclusive artwork and deluxe packaging. The result is records that look & sound beautiful –  and that you can’t get anywhere else.


What comes with a Vinyl Moon membership?

You receive the latest volume of Vinyl Moon each month, and you receive a 15% discount on all orders from our Shop, where you can buy past volumes of Vinyl Moon, alumni records, turntable accessories, and merch.


Who presses the records for Vinyl Moon?

We are currently using Record Technology Incorporated in Camarillo, CA to press our volumes.


How do you choose the music and visual art each month?

Each month’s music is carefully curated by our team to bring you the best new artists we’ve heard from all over the world. Much of it is featured on our sister blog, The Burning Ear. While we don’t ascribe to any specific genre – meaning you can expect a wide range of great music – we tend to lean towards indie rock & electronic.


What about “Explicit” language? Do the records have warnings? Beeps?

While there may be the occasional “bad” word in the lyrics of a Vinyl Moon song, we don’t give any more or less weighting to songs with potentially offensive material. Everyone has a different definition of “explicit”. We are not the morality police and don’t believe in censoring the artists music. However, every record includes a booklet with lyrics and that makes a good resource for pre-screening any language.


Joining & Referrals

How much does it cost to join Vinyl Moon?

For US members, we have plans ranging from $27-30/month.

For Canadian members, our plans are between $32-35/month.

For all other countries, are plans are between $36-39/month.

All shipping costs are paid upfront at checkout with no surprise fees. Visit the JOIN page for more info.


What methods of payment do you accept?

We accept VISA, Mastercard, American Express, Discover, and JCB.


Can I give Vinyl Moon membership as a gift?

Absolutely! Simply select ‘This Is A Gift” at checkout and follow all the prompts. We’ll send the box to whatever you enter under Shipping Address. You can even add a Gift Note to the first box! Unfortunately we cannot offer gift-wrapping at this time, but if you’d like to gift-wrap the first box yourself, you can enter your own address and change it later.


How do I refer friends & family to Vinyl Moon?

Visit our Share & Refer page for full instructions. For every person you refer, you’ll receive $10 in Vinyl Moon credit!


The Member Store

Can I buy past VINYL MOON volumes without being a member?

Yes! Simply visit our Shop and place an order. Members receive a 15% discount, so if you’re making multiple purchases, you may want to consider joining!


Ordering from the store

Choose your items in the store and review your billing & shipping info on checkout. If you’re logged into your member account, charges will go to the same card that’s charged for your membership.

All store orders ship one or two business days after being placed.

 


When will my member add-on order arrive?

Store orders ship one or two business days after being placed. We ship using USPS Media Mail for domestic orders and DHL E-Commerce for international orders.


Managing Your Membership

Where’s my record? Shipping basics

We usually ship our subscription volumes around the 17th of each month. Sometimes production delays are unavoidable, and sometimes the pressing plant wraps up earlier than expected – either way, we do our best to get your record in your hands as soon as we possibly can! Email notifications are sent out with updates to all of our members.

US orders are shipped via USPS Media Mail. Canada & other countries are shipped using DHL, which ships your order to a hub near your address before the final delivery is handled by local carriers.

If we’ve shipped out and you still haven’t seen your record after about 10 business days, feel free to contact [email protected].


How do I change my address or billing information?

Visit the Customer Portal HERE or go to shop.vinylmoon.co and click ‘Log In’ at the top to make any changes to your member status, to view payment methods and shipping address, and to see your subscription status & history.

To change your shipping address: please EDIT the existing address instead of selecting “Add an Address”, or your new address will not be assigned to your active subscription!


How do I cancel, upgrade, or renew my subscription plan?

To make any changes to your subscription, visit the Customer Portal and select ‘Edit’ under the Your Subscription section on the left side of the page. Any changes made to your membership status will be reflected at the start of the next billing term.


What if my payment is declined?

If your payment is declined for any reason, we will re-attempt the card before reaching out to you with the email we have associated with the account. We can’t ship out your record until any billing issues are resolved, so make sure you give us an email account that you check regularly.


What should I do if my record arrives damaged?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, reach out to [email protected] and we’ll do our best to make it right. Please note we may not be able to replace or refund for slight cosmetic wear.


The VINYL MOON VIP Membership

Unlike some places, the coveted VIP status at Vinyl Moon cannot be bought, it can only be earned. You must be an active member to have VIP status. Active members who have received 12 or more monthly shipments automatically become VIP Members. This can be from any combination of memberships – for example, a monthly member would become a VIP member on their 12th renewal, a person on a 3-month membership would become a VIP member on their 4th renewal, and an annual membership would become a VIP member on their 1st renewal.

VIP status can begin in the middle of a membership (for example, if someone starts off on a monthly membership and later upgrades to an annual membership). If someone was a member, cancelled, and rejoins at a later date, the past shipments prior to cancellation count towards VIP status. However, we don’t have an easy way of tracking those past shipments, so you must contact us with proof of prior invoices so we can activate VIP status!

If you think you qualify for VIP status or if you want to see how far away you are, just ask and we’ll be happy to help!

VIP Membership Perks include:

  1. Limited edition color variants of each monthly volume
  2. Collector’s challenge
  3. Advance pre-orders for Member’s Only variants and other special releases in the Shop

More perks to be announced soon!